Last updated: 2 March 2026
This legal document is originally written in Spanish. The translation below is provided for informational purposes. In case of discrepancy, the Spanish version prevails.
Summary: Genwor People visibility plans are digital services with immediate activation. Once activated, they are non-refundable. If your plan was not activated correctly, contact [email protected] and we'll resolve it.
Visibility plans (Boost, Spotlight, Global Reach) from Genwor People are digital services that are activated immediately after payment confirmation. When you purchase a plan, your search receives increased exposure instantly.
Since the service benefit begins at the moment of activation, these payments are considered immediate-use services under applicable regulations.
Once a visibility plan is activated, the payment is non-refundable. This includes, without limitation:
We may consider a full or partial refund in the following cases:
If you believe an exception applies, send us an email with your username, the plan purchased, the purchase date, and a description of the issue.
Payments are processed by Paddle, our authorized payment provider. Paddle acts as the Merchant of Record and handles billing, taxes, and payment processing. Any charges will appear on your statement as "PADDLE" or "PADDLE.NET".
Visibility plans have a fixed duration of 30 days and do not auto-renew. No cancellation is needed.
If you no longer want your plan to apply, you can delete your post at any time. The remaining plan time will not be refunded.
For any payment or refund inquiries, write to us at [email protected].